Cartwheel.io Status

[Resolved] Background processing delayed

Fri, 24 Jul 2026 07:30:00 -0500

Resolved - Issues have been resolved and background processing is continuing as expected. We will continue to monitor the situation. (09:16 UTC — Jul 24)

Monitoring - An out-of-memory exception was occurring when processing certain types of records, impacting most background processing. A resolution has been applied, and processing is resuming. (08:25 UTC — Jul 24)

Investigating - Our team has discovered an issue with background processing. (07:30 UTC — Jul 24)

[Resolved] Invoice PDF Generation disrupted

Fri, 05 Jun 2026 08:15:07 -0500

Resolved - Remaining invoices missing PDFs have been reprocessed. We are continuing to monitor the situation. (12:53 UTC — Jun 8)

Investigating - Additional invoices were identified that were still missing PDFs. Cartwheel is processing these invoices to generate PDFs. (11:55 UTC — Jun 8)

Investigating - Another customer alerted us that their invoices were still missing PDFs. More investigation is required. (11:48 UTC — Jun 8)

Resolved - The fix has been deployed; new invoices will receive PDFs as expected. (09:19 UTC — Jun 5)

Investigating - Invoices that were previously missing PDFs have had their PDFs generated and attached. (08:43 UTC — Jun 5)

Investigating - Certain scenarios filtered invoices from receiving PDFs. A solution has been identified and is being deployed. (08:41 UTC — Jun 5)

Investigating - Our team has discovered an issue with invoice PDF generation; some invoices are not receiving PDF versions generated by Cartwheel. No other functionality within Cartwheel appears to be affected at this time. (08:15 UTC — Jun 5)

[Resolved] Email delivery disrupted

Fri, 16 Jan 2026 08:11:04 -0600

Resolved - All emails have passed through the queue and are being delivered as expected. (09:46 UTC — Jan 16)

Investigating - In certain scenarios, emails were delivered with multiple recipients, while others were blocked. A correction to our email system has been created and is currently being deployed. (08:57 UTC — Jan 16)

Investigating - Our team has discovered an issue with email delivery. Emails unable to be sent will be recorded and delivered when functionality is restored. (08:27 UTC — Jan 16)

[Resolved] Processing Outage

Mon, 15 Dec 2025 15:42:47 -0600

Resolved - A correction to our configuration has been deployed. Background processes have resumed and will return to normal. (15:54 UTC — Dec 15)

Investigating - An issue with backgroun processing is ongoing. Background processes are queuing and will be resumed when operations return to normal. (15:42 UTC — Dec 15)

[Resolved] Emails unable to send

Thu, 06 Nov 2025 08:40:00 -0600

Resolved - All emails have passed through the queue and are being delivered as expected. (09:42 UTC — Nov 7)

Monitoring - Emails are now being successfully sent by Cartwheel. We are continuing to monitor the situation. (09:10 UTC — Nov 6)

Investigating - An issue with our email vendor has caused all emails from Cartwheel to be disabled temporarily. Emails unable to be sent will be recorded and delivered when functionality is restored. (08:40 UTC — Nov 6)

[Resolved] Company-level processing halted

Wed, 22 Oct 2025 14:51:00 -0500

Resolved - We have verified that incoming requests for background processing have resumed normal operation. (18:06 UTC — Oct 22)

Monitoring - An update has been deployed to cause processing to resume normal operation, but we are continuing to monitor the situation. (17:50 UTC — Oct 22)

Monitoring - We believe the processing issues are related to checks to ensure similar requests are not processed repeatedly to prevent overtaxing customer-hosted services. We are ensuring processing requests occur as they come in while the issue is remediated. (15:25 UTC — Oct 22)

Investigating - We’re aware of reports that users are experiencing issues with processing of company-level background scheduled and triggered events. We’re currently investigating these issues, and apologize for any inconvenience it may be causing you. (14:24 UTC — Oct 22)