{
  "is": "issue",
  "title": "Invoice PDF Generation disrupted",
  "body": "\u003cp\u003e\u003cem\u003eResolved\u003c/em\u003e - Remaining invoices missing PDFs have been reprocessed. We are continuing to monitor the situation. \n  \u003cspan class=\"faded\"\u003e(12:53 UTC — Jun 8)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eInvestigating\u003c/em\u003e - Additional invoices were identified that were still missing PDFs. Cartwheel is processing these invoices to generate PDFs. \n  \u003cspan class=\"faded\"\u003e(11:55 UTC — Jun 8)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eInvestigating\u003c/em\u003e - Another customer alerted us that their invoices were still missing PDFs. More investigation is required. \n  \u003cspan class=\"faded\"\u003e(11:48 UTC — Jun 8)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eResolved\u003c/em\u003e - The fix has been deployed; new invoices will receive PDFs as expected. \n  \u003cspan class=\"faded\"\u003e(09:19 UTC — Jun 5)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eInvestigating\u003c/em\u003e - Invoices that were previously missing PDFs have had their PDFs generated and attached. \n  \u003cspan class=\"faded\"\u003e(08:43 UTC — Jun 5)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eInvestigating\u003c/em\u003e - Certain scenarios filtered invoices from receiving PDFs. A solution has been identified and is being deployed. \n  \u003cspan class=\"faded\"\u003e(08:41 UTC — Jun 5)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eInvestigating\u003c/em\u003e - Our team has discovered an issue with invoice PDF generation; some invoices are not receiving PDF versions generated by Cartwheel. No other functionality within Cartwheel appears to be affected at this time. \n  \u003cspan class=\"faded\"\u003e(08:15 UTC — Jun 5)\u003c/span\u003e\n\n\u003c/p\u003e\n",
  "createdAt": "2026-06-05 08:15:07 -0500 -0500",
  "lastMod": "2026-06-08 14:32:39 -0500 -0500",
  "permalink": "https://status.cartwheel.io/issues/2026-06-05-pdf-generation-outage/",
  "severity": "disrupted",
  "resolved": true,
  "informational": false,
  "resolvedAt": "2026-06-08T12:53:27-05:00",
  "affected": ["Background processing"],
  "filename": "2026-06-05-pdf-generation-outage.md"
}